What you will be doing:

• Provide analysis and insight to internal customers, create, modify and review bespoke reports as and when required.
• Analyse, understand and interpret data from multiple sources to produce information and/or reports for stakeholders. Demonstrate creative thinking to utilize the data taking into account departmental priorities to develop reports that help the organization identify actionable insights
• Provide specialist statistical or analytical training to staff across NHS Resolution as and when required.
• Have a detailed understanding of the case management systems used within NHS Resolution.

What we are looking for:

• Educated to Masters’ Degree level or equivalent relevant experience in the analysis of data.
• Intermediate level SQL coding and Power BI
• Advanced level of MS Excel
• Proven ability to work with operational teams to identify data problems and agree negotiated outcomes/actions and extensive experience of working with a range of internal and external stakeholders.
• Ability to manage multiple workflows, achieve short deadlines and work to tight deadlines.

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Who we are:

NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

• Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
• Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
• Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
• Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

Please see our careers site for further details about us.